Get in touch
If you need to contact us regarding anything, please use one of the methods listed on this page. We will respond as soon as possible. We have a selection of FAQ’s at the bottom of this page regarding delivery and ordering.
We cannot always answer the phone right away so be recommend contacting us by email for a faster response.
Unfortunately we cannot offer assistance regarding any supernatural or naughty behaviour in your home once a Wee Ghostie has moved in.
Workshop
The Wee Ghostie Company, Netherside, Mains Street, Lockerbie, DG11 2HQ , SCOTLAND
(visit by appointment only)
Legal Information
Company Number: SC776336
Company Registered in Scotland.
VAT Number:
Call us
Phone: 01576 507225
boo@weeghosties.co.uk
FAQ
A few question you might have
We have gathered here a selection of frequently asked questions from our principal FAQ section, which may be found [here]. Should you not find the answer you seek within these pages or in our principal FAQ section, we invite you to contact us using the methods outlined above.
1. How long does delivery take?
We dispatch the same day for orders received before 11 a.m. UK time.
UK orders: Sent via Royal Mail Tracked 48, typically arriving within two to three working days.
International orders: Sent via Royal Mail International Tracked, taking between three and eleven days, depending on location and customs procedures
2. Do you deliver to countries outside the United Kingdom?
Yes, we ship to most countries worldwide. If your country is not available at checkout, we regret that we do not currently ship there.
3. There is a problem with my order. What should I do?
If your order has not arrived or has arrived damaged, please contact us. We are approachable and will work with you to resolve any issues. There is no need to leave negative reviews to get our attention.
As we are often busy working in the studio, email is the best method of contact. Our email address can be found on our contact page. We will respond promptly
4. Can I cancel my order once it is placed?
You may cancel your order if the request reaches us before dispatch. We generally dispatch the same day for orders placed before 11 a.m. UK time.
If your order has already been dispatched, we will need to initiate a returns process, even if the parcel has not yet arrived.
5. What is your returns and refund policy?
Our full returns and refunds policy can be found here >
6. Unusual things have begun to happen since a Wee Ghostie came to live with us. Is this normal?
Of course! but, Unfortunately we cannot offer assistance regarding any supernatural or naughty behaviour in your home once a Wee Ghostie has moved in.